Over my 15-year residential and commercial property law career, I have observed that not all property lawyers prioritise customer service.
Often, clients tell me they feel like just another transaction, lacking the personal touch and attention they deserve during such significant life events.
Here’s why exceptional customer service isn’t always a given in this industry and how my approach sets a new standard.
The Industry Standard: A Commodity, Not a Client
Clients sometimes feel like they’re on a conveyor belt in many law firms, particularly larger ones. These firms often handle high volumes of cases, focusing more on quantity than quality.
As a result, clients may experience delayed responses, a lack of transparency, and a general sense that they are just another file on the desk. This approach can leave clients feeling undervalued and stressed, especially when dealing with something as impactful as property transactions.
My Approach: You’re a Valued Client, Not a Case Number
Unlike many in this field, my practice is not just about property law. It’s about you. I believe that each client is unique and deserves individualised attention and care.
When you choose to work with me, you’re not just another case to process. You’re a person with distinct needs and concerns. I am committed to being readily available and responsive, promptly addressing your questions and concerns.
This direct communication is crucial in building trust and ensuring you feel supported and valued throughout our engagement. Knowing that your needs are being met with the utmost care provides relief.
Leveraging Expertise with a Personal Touch
My extensive experience in residential and commercial property law allows me to navigate complex transactions easily, anticipate potential pitfalls and smooth out the process for you. My expertise provides:
- A sense of security.
- Knowing that your property transactions are in capable hands.
- Instilling in you a strong sense of trust and confidence in my services.
I combine deep expertise with genuine care for your experience. Whether you’re a first-time buyer or a seasoned investor, I tailor my services to meet your needs, ensuring a bespoke experience that large firms often cannot offer. This personalised approach is designed to make you feel unique and important, not just another client, emphasising the value you receive from my services.
The Best of Both Worlds
As a consultant solicitor affiliated with Taylor Rose MW, a prestigious top 50 law firm, I bring a large firm’s powerful resources and vast expertise to my clients.
My partnership means you benefit from a major legal entity’s significant ‘clout’ and comprehensive capabilities but with the personalised and attentive service typically associated with a boutique practice. This enables me to offer great value without the hefty price tags associated with top-tier firms.
“I’m a landlord and a property developer. I’ve been working with Rachel for the last four years, buying and selling properties.
I find her very efficient, reliable, understanding and fantastic at her work.”
-Paul Baptiste, Happy Client
Why Choose Rachel Watts Law?
Working with me means you get a trusted, vastly experienced advisor who is passionate about ensuring your property transactions are handled with the utmost care and professional expertise.
I’m here to advocate for you, guide you, and partner with you every step of the way. If you’re looking for a property lawyer who sees you as a person and not just another transaction, look no further.
In an industry where customer service can vary widely, my commitment to treating you with the care and respect you deserve sets a new standard.
I’m Rachel Watts, and I’m here to ensure that your journey through the property law landscape is as smooth and successful as possible.
Contact me today for personalised and attentive property law services that put you first.